Shipping, Warranty, and Returns

All Nuvyyo Inc. products are provided with a 100% repair or replacement warranty on hardware defects for 12 months from the date of shipment from authorized retailers (Nuvyyo, Amazon, Best Buy, Microcenter, NewEgg, Home Shopping Network, Walmart).

Third-party hard drives purchased directly from Nuvyyo as part of an integrated system (i.e. Tablo QUAD 1TB) are also warrantied by Nuvyyo for a period of 12 months from the date of shipment.

Devices sold by third-party entities via authorized retail websites (aka 'marketplace sellers') are NOT covered by our warranty. Warranties are not transferrable.

If you purchased your product from an authorized Nuvyyo channel partner, please contact your place of purchase directly.

Warranty Return Policy - RMA

If we determine a product is defective and it is still under warranty, we will issue a Return Merchandise Authorization (RMA) number. We will only accept returns that we have a Nuvyyo-issued RMA number for the product in question.

Please ensure that the Nuvyyo issued RMA number is clearly marked on the outside of your return package. Package the product carefully. Use bubble wrap and a strong cardboard box. Do not use loose Styrofoam packaging (e.g. Styrofoam peanuts), as this can damage electronics. Include the product and power supply (if applicable).

Nuvyyo's warranty terms are such that RMA Products covered under warranty will be repaired and if in the opinion of Nuvyyo, the RMA product cannot be repaired, it will be replaced.

30-Day Money Back Guarantee

End-User Customers who buy Nuvyyo's products directly from Nuvyyo enjoy a 30-day money-back guarantee. End-User Customers may return any DVR to Nuvyyo up to 30 days after it is received for a refund of the product purchase price. 

Before a refund can be issued, End-User Customers must obtain an RMA number to be clearly marked on the outside of the return package and all returns must be in the original packaging and include all items. 

Shipping Terms

The customer is responsible for shipping costs of product(s) returned to Nuvyyo. Customers are advised to insure products being returned as they are responsible for any damage or loss during shipping.

Nuvyyo will ship the replacement or repaired warranty product to the customer, at Nuvyyo's expense.