Store Policies

  • All orders are charged in US dollars.
  • We accept MasterCard, Visa and American Express.
  • Your card will be charged upon ordering. 
  • Unless otherwise noted, you will receive a tracking number for your shipment within 1-2 business days. (Power supply shipments and gift cards do not offer tracking.)
  • If you would like to ship your order to an address different than your billing address, once your order is complete, please contact us to make arrangements.
  • We are unable to ship to Puerto Rico or APO/FPO/DPO addresses.
  • For your security, we require someone to sign for the package upon delivery.
  • Transactions are completed from Canada so foreign transaction fees from your credit card provider may apply.
  • Your Tablo unit comes with a 30 day free trial to our subscription-based services so you can can enjoy everything Tablo has to offer, right out of the box. Your trials begin on the day your Tablo is activated.
  • After 30 days, you may choose to purchase a TV Guide Data and/or Premium Service subscription at starting at $4.99 USD per month.

If you have any questions about your order, send an email to


Of course we hope you love your Tablo or Tablo accessory, but if you're unhappy for any reason we offer a 30 day return policy on NEW DVRs. See below for information on refurbished units. Power supplies, replacement remotes, and gift cards are all FINAL SALE. Refunds on new DVRs will exclude the cost of shipping and customers must pay for return shipping. For our full warranty and return policy, click here.

What Does 'Refurbished' Mean?
Refurbished Tablo DVRs are restored to a like-new state at Tablo HQ. They are verified to work properly and include all parts and accessories (original or comparable substitutes) and include the 30 day trial of our guide data subscription. External packaging may show some wear and tear. All refurbished DVRs sold by Tablo are covered by Tablo’s 12 month warranty policy but are NOT eligible for Tablo’s 30 day return policy which is standard on new units.

Free Shipping Discount
For a limited time with the code SHIPFREE the OTA DVR product purchase totals will be reduced by the shipping cost for those in the continental US. Live in Alaska or Hawaii? No worries. We’ll still discount your total shipping cost by $13.50 US. Cannot be combined with other discounts or offers. Orders with multiple items may require additional shipping charges.